We ship both locally and internationally. Whether you're in Singapore or across the globe, we'll ensure your cycling gear reaches you.

Orders are typically processed within 1-3 business days after payment confirmation. For custom or bulk orders, processing time may vary, and we'll provide you with an estimated timeline before your order confirmation.

• Local Shipping (within Singapore): 2-3 business days.
• International Shipping: 7-14 business days, depending on your location and the shipping method selected.
• Please note that these times are estimates and can vary depending on external factors such as customs processing and local delivery services.

Shipping costs depend on your location and the total weight of your order. You can view the exact shipping charges at checkout before finalizing your purchase. We also offer free local shipping for orders above a certain amount, so keep an eye out for promotions!

Once your order has been shipped, you'll receive a tracking number via email. You can use this number to track your package through our shipping partner's website

If your order is delayed beyond the estimated delivery time, please contact our customer service team. We'll work with our shipping partners to resolve any issues and provide you with updates.

Yes, we offer express shipping options for both local and international orders. This option can be selected at checkout, and the cost will be calculated based on your location and the size of your order.

In the rare event that your package is lost or damaged during shipping, please contact us immediately. We'll file a claim with the shipping carrier and work with you to resolve the issue, either by replacing the item or issuing a refund.

If you need to change your shipping address, please contact us as soon as possible. If your order has not yet been shipped, we'll be able to update the address. However, if the order has already been dispatched, we recommend contacting the carrier directly.

Customs fees and import duties may apply to international orders, depending on your country's regulations. These charges are the responsibility of the customer and are not included in the shipping costs. We recommend checking with your local customs office for more information.

If you're not available to receive your package, our shipping partner will usually attempt delivery again or leave a notice for redelivery. For international orders, please contact the local carrier using the tracking information provided to arrange a suitable delivery time.

If you have any questions or concerns about your shipment, you can reach our customer support team via WhatsApp at 88838085 or through our website's contact form. We're here to help!

• We don't accept refunds and returns. However, we do allow exchanges. The product can be exchanged within 14 days.
• All returned items must be in new, unworn, and original condition, and must include their original packaging with the product tag still intact and attached.
• The condition of your product will be checked before we accept an exchange. Any product that has been washed or worn will not be eligible for exchanges.
• You will also need to provide proof of purchase.

Yes. You may exchange. Read above for the terms and conditions.

• We do not accept any refund requests.
• However, you can exchange the product for a different item. Yes, your return will be reimbursed by Store Credit equivalent to the purchase value of the item if there is no suitable exchange available.
• Store Credit will be in the form of a voucher which can be used online or at our retail store with a validity period of 1 year.

To prevent lost mail, we recommend all customers choose tracked mail or same dayl delivery. No refund requests will be accepted for any lost mail.

• Items not purchased directly from our official platforms or eCommerce sites.
• Items with removed tags and missing their original packaging.
• Clearance items.

You can customize a wide range of cycling apparel, including jerseys, bib shorts, gloves, and accessories. Whether you're looking to create a unique team jersey or personalized gear for an event, we've got you covered.

The minimum order quantity is usually 2 pieces per design. This allows us to offer competitive pricing and ensure quality production.

Start by gathering your design ideas and contacting us with your requirements. You can submit your design as a sketch or digital file. If you need help, our in-house designers are available to assist you at no additional cost.

Yes, we can provide a sample of your design on the selected apparel type for an additional fee. This allows you to check the fit, fabric, and overall look before proceeding with the full order.

We accept a variety of design formats, including JPEG, PNG, PDF, AI, and EPS. If your design needs adjustments or is in a different format, our design team can help convert it to the required format.

We offer several fabric options to suit different needs:

• Basic Series: Lightweight and breathable, ideal for beginners.
• Allrounder Series: Versatile and durable, perfect for regular cyclists.
• Catalyst Series: Premium fabrics with advanced features for performance-focused cyclists.

We recommend visiting our retail store to try on sample kits and determine the best fit for each member. Alternatively, you can refer to our online size guide and use your measurements to select the appropriate sizes.

Yes! We use Pantone colors to ensure accurate color matching. When finalizing your design, we'll work with you to match your colors perfectly.

Production typically takes 3-4 weeks from the time your design is finalized and approved. Delivery times may vary depending on your location, but we'll keep you updated throughout the process.

The cost varies depending on the type of apparel, fabric choice, design complexity, and order quantity. Contact us for a detailed quote based on your specific needs.

Absolutely! We keep your design on file, making it easy for you to reorder the same design or make minor adjustments for future orders.

We're here to help! If you have any questions or need assistance with your design, don't hesitate to contact us via WhatsApp at 888388085 or through our website's contact form.